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Home > Quality and Patient Safety at Alexian > Quality and Patient Safety at Alexian Brothers Medical Center > Patient Satisfaction Data > HCAHPS
Indicators
1st Qtr
2010
2nd Qtr
3rd Qtr
4th Qtr
Rating Key
Communication with Nurses
65
% Always
Communication with Doctors
61
39
Responsiveness of Hospital Staff
49
Pain Management
82
56
Communication about Medicines
59
51
Cleanliness of hospital environment
74
83
Quietness of hospital environment
41
30
Discharge information
58
% Yes
Overall Rating of the hospital
69
77
Rating of 9 or 10 (High)
Willingness to Recommend this hospital
78
% Yes Definitely Recommend
Source: hospitalcompare.hhs.gov & Press Ganey
For additional information regarding HCAHPS click the following link: HCAHPS information
800 Biesterfield Road Elk Grove Village, IL 60007 847-437-5500
935 Beisner Road Elk Grove Village, IL 60007 847-640-5600
1555 Barrington Road Hoffman Estates, IL 60169 847-843-2000
1650 Moon Lake Boulevard Hoffman Estates, IL 60169 800-432-5005
3436 N. Kennicott Ave.Arlington Heights, IL 60004 847-952-7460
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